Help Center

Troubleshooting

Find quick solutions for common issues regarding downloads, files, addons, and payments.

Download Issues

Problem: The download stops midway or fails to start.

Solution:

Check your internet connection stability.
Clear your browser cache or try downloading from an incognito window.
If you are downloading a very large file, try using a download manager.
Remember, you can always retry the download from the Purchases tab in your Dashboard.

Problem: The archive (.zip/.rar) won't extract, or the 3D file won't open.

Solution:

Ensure the download finished completely. Incomplete downloads cause "corrupted archive" errors.
Use an updated extraction tool like 7-Zip or WinRAR.
Check the product page to ensure you are using a compatible software version (e.g., trying to open a Blender 4.0 file in Blender 3.0 may cause issues).

Problem: Blender (or other software) says the addon installed, but it doesn't appear.

Solution:

Do not extract the .zip file. Addons must usually be installed directly from the compressed .zip format.
Ensure you checked the box to enable the addon after installing.
Open the software console (Window > Toggle System Console in Blender) to check for specific error messages and send those to the creator.

Problem: Payment failed or the asset didn't appear after checkout.

Solution:

Check if the funds were actually deducted from your bank/PayPal.
If deducted but the asset isn't in your Dashboard, there might be a slight delay in the payment gateway. Wait 5-10 minutes and refresh your Purchases page.
Ensure you don't have active VPNs blocking the payment gateway.

If you have tried the steps above and still face issues:

For asset-specific bugs (e.g., bad topology, broken rig), contact the Creator directly.
For platform issues (e.g., payment errors, missing downloads from the dashboard), contact DuingzForge Support through the Help Center. Please include your Order ID and screenshots of the error.